Shipping & Returns
Our Showroom is currently closed, we will reopen on or around the 2nd of January, 2021.
Our sales team is only available via Email or Phone during this time.
Online Orders will still be processed but are currently taking 24-48 hours to ship out
Suspension of UPS and USPS Service Guarantee
Effective March 2020 and until further notice, UPS and USPS have suspended any delivery time guarantees for all shipments from any origin to any destination.
Free Shipping is only offered to the Continental U.S.A (lower 48 states) and only on Stoves, Parts and Accessories that display the FREE SHIPPING label.
CANADIAN: We do not ship directly to Canada, If you are looking to have an order shipped to Canada one of the easiest way to do this is to use myusaddress.ca in Prescott ON, they take care of getting the order across the border http://myusaddress.ca/
-We only ship on regular business days (Monday - Friday)
-We will make every effort to get your item shipped out on the same day that we receive payment, but due to high demand in the fall and Winter months your order can take up to 48 hours to ship. Ship times for items that we don't have in stock, will vary accordingly. Please contact us for more specific dates after your purchase.
-For parts and other small items we ship through USPS or UPS, so we require a full address and or a P.O. Box, Please let us know if you require a specific type of shipping.
-For larger items we are partnered with a couple of Light Truckload companies.
-All orders come with a tracking number that we can give to you upon request.
-Insurance can be purchased for any order . It does not come standard on any product that we ship. While we do our best to package our items securely, we are not responsible for what happens to them after they leave the store. Please take this into consideration.
You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the Continental United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipments destination. .
When receiving an item that has been delivered freight, please inspect your item upon delivery in presence of the delivery agent. The driver is not required to wait for you to unpack everything for a full inspection, but he cannot leave without your signature. If you suspect damage, but cannot see visible evidence, make a note on the bill of lading with your signature.
If your product has been damaged: Do not sign for the delivery, so it can be returned back to us. A signature indicates that the item was received in good condition, and is no longer the freight company‘s responsibility. Please contact Rocky Mountain Stove immediately so any issue can be resolved.
If you are picking up your order at a terminal, it is your responsibility to inspect the shipment before leaving with the item. Once your product leaves the terminal, it is no longer the responsibility of the freight company.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund for the product or exchange the product for another one.Shipping costs are not refundable
You can return a product for up to 60 days from the date you purchased it, return shipping cost are the responsibility of the buyer
Any product you return must be in the same condition you received it and in the original packaging. Please keep your receipt.