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If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange.
  • The product must be in new, unused condition and in the original packaging.
  • Custom items are not eligible for return or exchange for any reason. 
  • In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return.
  • Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.
  • Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase.
  • The original shipping, Installation and or delivery charges and the return shipping or removal charges are not refundable.
  • Please mail your package in a prepaid, insured, traceable method to the address below.
Rocky Mountain Stove and Fireplace
970 Simms St 
Lakewood, CO 80401